Introducing the ICT Contract Set
CCube has developed a proprietary set of good practice contract documents and templates, suitable for ICT managed services and outsourcing deals. The documents are structured into seven areas. They are modular and therefore easy to adapt to the actual client requirements. The documents are available for use by clients who either are in or are considering an RFP to transform or significantly modify their ICT infrastructure. They have the following structure:
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MSA
Solution
Service Level Agreement
Pricing and Financials
Standards and Procedures
Operational Management
Governance and Reporting
The following document presents the modular document structure of an ICT Infrastructure contract based on good practice. The second document lists the typical clauses to be found in the Master Services Agreement (MSA).